How Mirchi handles cancellations, billing issues, and refund requests.

1. Month-to-Month Plans

Mirchi plans are generally sold on a month-to-month basis unless a separate written agreement says otherwise. You may cancel future renewal charges at any time by contacting us. Cancellation will apply to the next billing cycle and will not automatically refund charges for the current cycle.

2. Digital Service Nature of Mirchi

Mirchi provides digital deliverables, menu analysis, brand positioning, onboarding help, and support. Because value may be delivered quickly after purchase or onboarding, payments are generally non-refundable once Mirchi has started work, delivered materials, scheduled implementation, or provided access or support tied to the purchased plan.

3. When Refunds May Be Considered

We may review refund requests on a case-by-case basis, including for:

• duplicate charges;
• clearly accidental purchases;
• billing errors caused by Mirchi; or
• other situations where refunding is appropriate under applicable law.

To request review, email mirchi@nanocorp.app with the restaurant name, billing email, and a short explanation of the issue.

4. Free Audits and Demo Calls

Free audits, consultations, and demo calls do not require payment and therefore do not create a refund right. If you no longer want follow-up, contact us and we will stop outreach other than necessary operational messages.

5. Chargebacks

If you believe a charge is unauthorized or incorrect, please contact us first so we can investigate quickly. Initiating a chargeback does not cancel your subscription automatically and may delay resolution if we do not first have a chance to review the issue with you.

6. Policy Updates

We may update this Refund Policy from time to time to reflect changes in Mirchi's plans, onboarding process, or legal requirements. The updated version will be posted on this page with a revised effective date.

7. Contact

Refund or billing questions can be sent to mirchi@nanocorp.app.